Can I cancel my purchase?

Yes. With the Tickets.ca Stress-Free Guarantee, you may request a refund or a Tickets.ca credit up to 30 days before the event.

Can I choose between a refund and a credit?

Depending on the order and the applicable conditions, Tickets.ca may offer:

• a refund to the original method of payment; or
• a Tickets.ca credit applicable toward a future purchase.

A credit may allow for faster processing and greater flexibility.

How do I submit a request?

You must contact our Customer Service team before the 30-day deadline preceding the event.

How long does a refund take?

• Once a refund is approved, processing typically takes 5 to 10 business days, depending on the financial institution and payment method used.
• When a Tickets.ca credit is applicable, it can generally be issued more quickly.

In some situations, tickets may need to be returned or validated before a refund or credit can be processed.

What happens if my request is made less than 30 days before the event?

Requests submitted fewer than 30 days before the event are not eligible under the Stress-Free Guarantee.