Frequently Asked Questions - FAQ
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Learn everything you need to know about Tickets.ca, including our benefits, policies, and how our platform works.
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Frequently asked questions
- Is my personal information protected?
- Are my seats side-by-side?
- What is Tickets.ca's Stress-Free Guarantee?
- Mobile ticket reception
- Can I cancel my purchase?
- How are ticket prices set?
- Can I sell my tickets on Tickets.ca?
- My tickets have been sold, what happens next?
- May I delete, suspend or modify my tickets?
Buying tickets
- What is Tickets.ca's Stress-Free Guarantee?
- How do you get tickets for sold-out events?
- Is it possible to book tickets in advance?
- What currency is used on Tickets.ca?
- What payment methods are accepted?
- Can I buy tickets from abroad?
- When will my credit card be charged?
- Will I receive an invoice for my purchase?
- Why is my order being verified and for how long?
- Can I buy tickets for people with reduced mobility?
Selling your tickets
- Can I sell my tickets on Tickets.ca?
- What are my obligations as a seller?
- Am I protected throughout the selling process?
- Can I sell tickets purchased through Tickets.ca or Billets.ca?
- Is there a fee to sell tickets?
- How do I go about selling tickets?
- What should I do if my event is not available?
- What does 'Tickets in hand' mean?
- What types of tickets may I sell?
- What does 'How would you like to split the tickets' mean?
- What if I have tickets for non-consecutive seats?
- What does “Characteristics and restrictions” mean?
- Is there a deadline for listing my tickets?
- Why can't I display my tickets immediately?
- Is it possible to differentiate my tickets from the others?
- How do I change the payment method for tickets already on sale or inactive?
My sales
- My tickets have been sold, what happens next?
- At which point should I send the tickets?
- What happens if the event is postponed?
- What happens if the event is cancelled?
- What should I do if I can no longer sell the tickets?
- When will I receive the payment for my sale?
- What does 'Completed Sales' mean?
- Why is my sale still in transit even though I've already sent the tickets?
- Why does my sale appear in 'Completed Sales' even though I have yet to receive my payment?