How do mobile tickets work?

Mobile tickets must be presented on a smartphone to gain entry to an event.

Depending on the event and the issuing ticket provider, your mobile tickets may be delivered in one of three ways:

1. QR Code Sent by Text Message

   You will receive a text message containing a QR code. This code must be presented at the event entrance.

   To receive and display this type of ticket, you must have a smartphone with an internet connection or mobile data access.

2. Download Link Sent by Text Message

   You will receive a text message containing a link to download your tickets.

   Before proceeding, make sure that Apple Wallet or Google Wallet is installed on your smartphone. Both applications are available free of charge through the App Store and Google Play.

   To ensure ticket validity, each ticket must be added individually to your Wallet app. We also recommend verifying that your tickets are visible and accessible in the app before the day of the event to help avoid any admission issues.

   For Apple devices, it is normal for no barcode to appear on the ticket. In most cases, you simply need to hold your phone near the scanner at the venue entrance.

3. Acceptance Link Sent by Email

   When your tickets are ready to be transferred, Tickets.ca will send you both an email and a text message notifying you that the transfer process has been initiated.

   You will then receive an email from the issuing ticket provider containing a link to accept your tickets. It is important to follow the instructions provided in that email. Depending on the platform, you may be required to sign in to an existing account or create a new one.

   Once the transfer has been accepted, your tickets will be available in your account with the issuing ticket provider.

   On the day of the event, you must present your tickets on your smartphone, either through the issuing ticket provider’s website or mobile app, or through your Wallet app when that option is available.

Screenshots of mobile tickets are not always accepted. Be sure to access your tickets directly through the designated app or platform.