Why does a different name appear on my tickets?

Tickets.ca acts as an intermediary between ticket holders who wish to resell their tickets and buyers.

As a result, it is normal for the name displayed on your tickets to be that of the original ticket holder rather than your own. In most cases, this name does not affect admission to the event, and no identification matching the name on the ticket is required at the venue entrance.

Rest assured that the tickets transferred to you are exclusively reserved for your use. In addition, all tickets sold through Tickets.ca are protected by our Stress-Free Guarantee, which includes coverage for the validity of tickets purchased on our platform.

Please refer to the terms and conditions of our Stress-Free Guarantee to learn more about the protection included with your purchase.