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Tickets.ca 100% Guarantee

Your peace of mind is our priority.

With Tickets.ca, you eliminate risk and ensure a safe, secure and hassle-free transaction. Take advantage of our 100% Guarantee to buy or sell your tickets with confidence!

Protections for buyers

  • Guaranteed authenticity and conformity: established since 1999, Tickets.ca guarantees 100% the validity and conformity of the tickets you receive. We perform a complete seller verification process to ensure that every ticket sold on our marketplace is authentic.
  • Secure transactions: unlike classified ad sites or online auctions, Tickets.ca offers you a reliable ticket marketplace where your transactions will be protected.
  • Rigorous tracking: you'll receive a detailed confirmation e-mail, following your purchase, allowing you to track the reception or delivery of your tickets every step of the way.
  • Fast, reliable delivery: your tickets will be expedited to you, guaranteed on time for the event.
  • Emergency hotline: in the event of a technical problem, our agents will be available seven days a week from 9:00 a.m. to 9:00 p.m. to assist you.
  • Confidentiality and anonymity: once your purchase completed, you will receive your tickets anonymously, without having to interact with the seller.
  • Refund or credit in the event of cancellation: if an event is officially cancelled, you'll receive a refund or credit toward your next purchase.

Protection for sellers

  • Secure, guaranteed payment: when you sell tickets on Tickets.ca, you can be sure you'll get paid. We are committed to protecting your interests and providing you with a smooth transaction.
  • Confidentiality and anonymity: your anonymity is rigorously safeguarded. You will complete your sale and transfer your tickets without having to deal with the buyer.
  • Personal data security: your information is protected at all times; it's a priority! Your personal data is secure and never shared with third parties.
  • Seller support: a bilingual customer service team dedicated to vendors will be on hand to answer any questions you may have.