Tickets.ca Stress-Free Guarantee
At Tickets.ca, we know that plans can change.
That's why we created the Stress-Free Guarantee, an exclusive protection designed to give you greater flexibility and peace of mind when purchasing your tickets.
- Refund or credit up to 30 days before the event
- Secure transactions
- Guaranteed valid and compliant tickets
Up to 30 Days Before the Event
You may request:
- a refund; or
- a Tickets.ca credit applicable toward a future purchase.*
Why Customers Love Our Stress-Free Guarantee
- Greater flexibility
- Pressure-free purchasing
- Friendly bilingual customer service
- Secure transactions
- Buy with confidence
Protection in Case of Event Cancellation or Postponement
In the event of an official cancellation or postponement, you may be eligible for a refund or a credit applicable toward a future purchase, subject to applicable policies and event-specific conditions.
A Safer Ticket Buying Experience
At Tickets.ca, we believe buying tickets should be simple, transparent, and reassuring.
Tickets.ca provides a protected transaction environment where your purchases are monitored and secured.
Tickets.ca also guarantees the validity and compliance of tickets sold on its platform so you can purchase with confidence.
The Stress-Free Guarantee has been a part of our commitment to our customers for more than 25 years.
How to Submit a Request
To submit a request, simply contact our customer service team no later than 30 days before the event.
Our team will review your request and guide you through the process as quickly as possible.
Important
* Certain conditions, exclusions, and limitations may apply depending on the event, ticket type, or applicable deadlines.