Cancelled, postponed, or modified events

*This policy applies to indoor events and to events that are not covered by our outdoor event weather and event modification policy.

For festivals, outdoor sporting events, and other events held entirely or partially outdoors, please refer to the "Outdoor event weather and event modification policy", as special conditions may apply in cases of inclement weather, schedule changes, programming changes, interruptions, or partial event cancellations.

What happens if my event is postponed?

If an event is postponed, tickets generally remain valid for the rescheduled date.

Once a new date has been confirmed, Tickets.ca will communicate the details to ticket holders by email.

Depending on the applicable conditions, eligible orders may qualify for:

• a refund to the original method of payment; or
• a Tickets.ca credit applicable toward a future purchase.

No refund or credit request can be processed until the new event date has been officially announced.

Any request must then be submitted within the deadlines specified in the communication sent to ticket holders.

What happens if the event is cancelled?

If an event is cancelled and no replacement date is scheduled, eligible ticket holders will automatically receive an email confirmation regarding the applicable refund.

In most cases, no additional action is required.

What types of changes are not eligible?

The following situations are generally not considered eligible postponements or cancellations:

• a change in event time on the same day;
• a venue change within the same metropolitan area;
• modifications to the event's programming or organization.

How does a Tickets.ca credit work?

A Tickets.ca credit may be used toward a future eligible purchase made through our platform.

The specific terms and conditions will be communicated when the credit is issued.