What is a ticket marketplace?Tickets.ca is a marketplace where independent sellers offer resale tickets. Prices are set by sellers and may differ from those of the authorized ticket seller. Tickets may also be available from the authorized ticket seller: Ticketmaster.ca.
Cancellation up to 30 days before the event
With the Tickets.ca Stress-Free Guarantee, you may request a refund or a credit applicable toward a future purchase up to 30 days before the event, subject to applicable conditions.*
Event cancellation or postponement
In the event of an official cancellation or postponement, you may be eligible for a refund or a credit applicable toward a future purchase, in accordance with applicable policies and event-specific conditions.
When an event is postponed, tickets generally remain valid for the new date unless otherwise indicated by the event organizer.
What if I cannot attend the rescheduled event?
If you are unable to attend the newly announced date, you may be eligible for a refund or a credit applicable toward a future purchase, in accordance with applicable policies and event-specific conditions.
Requests related to postponed events may only be submitted after the new event date has been officially announced and confirmed.
* Certain conditions, exclusions, and limitations may apply depending on the event, ticket type, or applicable deadline.
Information and seats
Are the tickets side by side?
All tickets are sold together for adjacent seats (one beside the other), unless otherwise indicated in the description of the notes. Keep in mind that most of the venues and theaters using odd or even numbers to identify their seats.
Why don't you reveal the seat numbers?
The privacy of our customers and those of our vendors are critical in the buying process. That is why the seat numbers are not disclosed until the command was not processed.
Why no odd number of tickets?
The ticket sellers generally refuse to sell tickets in odd numbers to avoid ending up with unique tickets. Few customers wish to purchase single tickets, so the selling a unique ticket is extremely difficult.
However, it may happen that the sellers are willing to provide an odd number of tickets, depending on the number of tickets remaining. Feel free to contact us for more information or to make any such request: 416-673-7077 or info@tickets.ca.
How do e-tickets work?
When you buy e-tickets they are sent to you via email in PDF format containing a bar code and all the information about the event (event title, date, time and seat number).
You must then print the documents and bring them with you on the night of the event. These will be accepted as your tickets.
To avoid any form of fraud, electronic tickets are not exchangeable or refundable. Any sale of electronic tickets are final with no exceptions.
Delivery
General information
At Tickets.ca, we use several delivery methods to ensure your tickets are delivered in the fastest, safest, and most convenient way possible.
Depending on the event, tickets may be delivered as:
- Mobile tickets;
- Electronic tickets (PDF);
- Tickets transferred through an official platform;
- Physical tickets shipped via priority mail.
The applicable delivery method will be displayed at the time of purchase and confirmed when your tickets are delivered.
With our Stress-Free Guarantee, you can buy with confidence. All tickets sold on Tickets.ca are guaranteed to be valid and compliant.
When will I receive my tickets?
Delivery times vary depending on the event, organizer, and type of ticket purchased.
In many cases, mobile or electronic tickets can be delivered shortly after purchase. However, some tickets are not released by teams, promoters, or official ticketing providers until a few days before the event.
As soon as your tickets are ready for delivery, we will send you all the necessary information by email.
Mobile tickets and QR codes
Most tickets sold today are mobile tickets.
Depending on the event, you may receive:
- A mobile ticket delivered by email;
- A ticket accessible through an official mobile app;
- A ticket featuring a rotating or dynamic QR code.
In some cases, downloading an official application may be required to access your tickets.
Detailed instructions on how to retrieve and use your tickets will be clearly communicated at the time of delivery.
PDF tickets
Some events still use electronic tickets in PDF format.
When available, tickets will be sent to the email address associated with your order, along with all necessary instructions.
Physical ticket delivery
Certain events, festivals, or special admission passes may require the shipment of physical tickets or admission wristbands.
When required, tickets will be shipped using a priority delivery service to help ensure they arrive before the event.
Need help?
Our customer service team is available to answer any questions regarding the delivery of your tickets.
If you have any questions about your delivery method or how to access your tickets, please do not hesitate to contact us.
Price may differ from the prices on tickets.
Keep in mind that Billets.ca acts as an intermediary between ticket buyers and sellers. The prices are set by the ticket sellers and not Tickets.ca.
As each seller sets their prices, it is possible to find similar tickets, but at a different price.
The ticket sellers use a number of factors to calculate the value of each seat, even those located in the same section. These can then be found listed on Tickets.ca, at different prices without being influenced by us in any way, except for our service fees and the standard shipping charges.
Several factors can cause significant changes in the ticket price and availability over time, including among others, the popularity of the event and the moment when tickets are purchased.
For this reason, we strongly recommend our customers to purchase their tickets as soon as possible, to ensure that they have access to tickets for the event.
Stress-Free Guarantee
At Tickets.ca, buy with confidence
With the Tickets.ca Stress-Free Guarantee, you benefit from a secure, flexible, and worry-free ticket-buying experience.
All tickets sold on our platform are guaranteed to be valid and compliant. In addition, you benefit from added protection through our refund or credit option available up to 30 days before the event, subject to applicable conditions.
Serving you since 1999
For more than 25 years, Tickets.ca has helped fans purchase tickets to concerts, sporting events, and live entertainment through a reliable and secure marketplace.
Our commitment is simple: to help you purchase tickets with confidence.
Secure and confidential transactions
Tickets.ca provides a protected transaction environment where your purchases are monitored and secured.
Unlike classified ads websites or person-to-person transactions, every order benefits from safeguards designed to give you peace of mind.
Reliable and on-time delivery
Our team works diligently to ensure your tickets are processed and delivered on time so you can fully enjoy your event.
Stress-Free Guarantee
- ✔ Refund or credit up to 30 days before the event*
- ✔ Secure transactions
- ✔ Guaranteed valid and compliant tickets
For more information
Visit our Stress-Free Guarantee page or contact our customer service team.
Guaranteed valid and compliant ticketsReliable and on-time delivery
Refund or credit up to 30 days before the event*
